EVENT POLICIES AND PROCEDURES
The following policies apply to Bridgestone Arena and Plaza Entrances.
Bridgestone Arena is committed to creating a safe, comfortable and enjoyable experience for all guests. All guests shall remain respectful and courteous to their fellow patrons and to comply with requests from Arena staff regarding Arena policies, emergency response procedures and behavior which impacts the event experience of fellow spectators. The Arena values the support of all guests and reserves the right to eject any guests for any reason, including not treating other guests attending the event with dignity and respect.
Banners and Flags
Banners and flags are prohibited from being hung or fastened in Bridgestone Arena or on Bridgestone Arena Plazas. Hand held signs no larger than 2'x3' are permitted but must meet the following criteria:
- Signs cannot be distasteful in nature or content
- Signs cannot obstruct the view of Guests
- Signs cannot be attached to sticks or poles
- Individual events have the right to revoke this policy without prior notification.
Cameras and Recording Devices
The permitted use of cameras varies by event. Cameras with professional lenses and flash attachments are prohibited from Bridgestone Arena and Bridgestone Arena Plazas. Digital cameras are permitted, however no m-pegs will be allowed. Recording devices, both audio and visual are not permitted within Bridgestone Arena or Bridgestone Arena Plazas. Cameras will be permitted during Predators games within Bridgestone Arena conditions.
Carry in and Contraband Items
The following items are not permitted in Bridgestone Arena and Bridgestone Arena Plazas:
- Backpacks and large bags are not permitted. All items brought into Bridgestone Arena are subject to a security search
- Bottles or cans
- Food and drink purchased outside
- Frisbees and/or beach balls
- Laser pointers
- Any noise making devices, specifically air horns with sirens, whistles
- Weapons and dangerous devices of any type
- Guests found in possession of contraband items will be subject to expulsion from the facility and the contraband items confiscated
- Megaphones and Voice Amplification devices
Illegal drugs and alcohol
ZERO TOLERANCE FOR DRUG USE OR POSSESSION
The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found intoxicated at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone.
The arena reserves the right to search all bags, pockets, coats, sweaters, etc and conduct pat downs by law enforcement officials (if deemed necessary).
Every attendee is subject to search prior to entry into the arena. This includes members of the media. By purchasing a ticket, you agree to be subject to a thorough TSA-style search, including emptying your pockets and bags, a full pat down, having all of your items examined and possibly removing your shoes. Police officers will be working inside and outside of the arena. All narcotics laws will be strictly enforced. We reserve the right to refuse entry to anyone.
Disabled Patron Services
Accessible Entrances are located at the 5th Avenue Broadway Entrance, the Demonbreun Entrance, and at all five (5) entry points in the 6th Avenue Garage.
Accessible Restrooms are located throughout the Arena. Restrooms are accessible in accordance with the Americans with Disabilities Act. There are also Accessible Family Restrooms located throughout the Arena.
Accessible seating is located throughout the facility in accordance with the Americans with Disabilities Act. Accessible seating is available on a first-come, first-served basis.
Animals are not permitted in Bridgestone Arena or Bridgestone Arena Plazas. Exceptions include guide, sign and signal dogs to aid Guests with disabilities.
Assisted Listening Devices
Assisted Listening Devices are available upon request from the Arena Guest Services Booth. A Photo ID is required as collateral for using the assisted listening device. The ID will be exchanged back for the device when returned.
Disabled Parking is available in the 6th Avenue Garage. The spaces are limited and available on a first-come, first-served basis.
Sign Interpreters are available upon request. Interpreters must be requested in advance, two (2) weeks prior to the event. Interpreter expenses are the responsibility of the show or promoter. To request a sign interpreter, please call (615) 770-2000.
Telecommunications Display Devices (TTD)
A Telecommunications Display Device (TTD) is available for use at the Arena Event Receptionist Area.
Wheelchairs are available upon request at the Guest Services Booth. A Photo ID is required as collateral for borrowing a wheelchair. The ID will be exchanged back for the wheelchair when returned.
Guests who fail to abide by Arena policies, state and federal law are subject to ejection from the facility. Guests in violation of Arena policy will be asked to correct their behavior, if they fail to do so in a timely fashion ejection will occur.
Disruptive and problem Guests should be reported to an usher or event staff personnel immediately. Ejected Guests must vacate Bridgestone Arena property.
Firearms / Weapons
Guests are prohibited from bringing weapons into Bridgestone Arena and Bridgestone Arena Plazas.
Giveaways / Promotions
Procedures for giveaways are collectively established by Bridgestone Arena and facility lessees.
ATM’s: Fifth Third ATM’s are located near the CVB Visitor’s Center, in the main foodcourt next to the Predators Pro Shop, and on the 300 Level near sections 304-305.
Elevators: Public elevators are located at the Southwest and East sides of the Arena. The Southwest elevator is located next to the 6th Avenue parking garage entrance and is accessible to main, suite, club and upper level concourses. The East elevator accesses all levels except the upper concourse.
Facility Tours: Arena tours are conducted by the Tennessee Sports Hall of Fame. Tours are available by reservation only by calling 615-242-4750.
First Aid: Vanderbilt First Aid Centers are located on the main and upper concourses. The main concourse first aid station is located across from Section 111. The first aid station on the upper concourse is next to Section 311. Trained medical personnel are on staff for every Bridgestone Arena and Bridgestone Arena Plaza event and are available to those needing assistance
AT&T Fan Information Center: Bridgestone Arena’s AT&T Fan Information Center is located in the foodcourt near the Broadway (North Doors) entrance. A full array of patron services and event information is available. Please visit the AT&T Fan Information Center and we’ll get you home safely.
Guest Survey: Guests attending Arena events may be selected to complete a Guest Survey. The survey is utilized by the Arena to ensure the best possible guest experience.
Roadside Assistance: AAA Auto Club can be contacted by calling 1-800-356-4840 from the courtesy telephone located at the Arena Guest Services Booth.
Taxis: Please visit the Guest Services Booth and we’ll get you home safely.
Intoxicated Guests are not admitted into Bridgestone Arena or Bridgestone Arena Plazas at any time. If you see an intoxicated person enter Bridgestone Arena or Bridgestone Arena Plazas, please contact building security or Metro Police. Intoxicated Guests are subject to ejection from the event. Persons denied entry into the facility would be offered a full refund from Bridgestone Arena box office.
Lost and Found
Items found before, during, or after an event should be turned into the AT&T Fan Information Center. Items will then be turned into security, logged in and kept in the security office (615-770-2050) for 30 days. Items may be donated to charity or disposed of at the discretion of management after 30 days.
The paging of Guests in Bridgestone Arena and Bridgestone Arena Plazas is not permitted.
Panhandling / Soliciting
Panhandling is not allowed on Bridgestone Arena property. If you observe anyone panhandling in Bridgestone Arena or on Bridgestone Arena Plazas, please contact building or event security.
Patrons entering the Arena must be properly attired with shoes and a shirt. The items must be worn at all times in the facility.
The throwing of projectiles inside the Arena is prohibited
Bridgestone Arena has a no re-entry policy.
In compliance with Metro Ordinance 10.18.020, Bridgestone Arena is a smoke free facility. This includes electronic cigarettes. Smoking is not allowed in the public areas of Bridgestone Arena by any Guest or employee. This is not only a Bridgestone Arena policy, it is the law.
Guests wishing to smoke may do so in one of our designated smoking areas. Smoking areas vary by event. They include the 300 level parking lot, accessible by using the elevator located at the southwest corner of Bridgestone Arena near section 109 and outside the Nissan Sobro Entrance.
Selling of tickets on Bridgestone Arena property is strictly prohibited and violators will be prosecuted.