ARENA POLICIES & PROCEDURES

The following policies apply to Bridgestone Arena and Plaza Entrances.

Bridgestone Arena is committed to creating a safe, comfortable and enjoyable experience for all guests. All guests shall remain respectful and courteous to Arena staff and fellow patrons and guests must comply with directives from Arena staff regarding Arena policies, emergency response procedures and behavior which impacts the event experience. The Arena values the support of all guests and reserves the right to eject any guest for any reason. In order to maintain the safe and enjoyable access to Bridgestone Arena and its outdoor plaza area(s) (collectively, “Arena”), all Arena Rules and Regulations below will be applicable and enforceable.

ATMs

Fifth Third Bank ATMs are located in the box office lobby, on the South Plaza, in the food court next to the Predators Team Store, on the lower concourse at Sections 117-118, and on the upper concourse near Sections 304-305 Concessions

Banners and Flags

Banners and flags are prohibited from being hung or fastened in the Arena. Hand held signs no larger than 2’x3’ are permitted but must meet the following criteria:

Signs cannot be distasteful in nature or content.
Signs cannot obstruct the view of guests.
Signs cannot be attached to sticks or poles.
No items may be affixed to signs.
The Arena has the right to revoke this signage policy without prior notification at the request of individual events.

 

Cameras and Recording Devices

Bridgestone Arena Events

Non-professional, non-flash still photography (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens) is permitted at most events. For some events, per the request of the artist(s), cameras of any type may be prohibited. Contact the Box Office with questions at 615.770.2040.

Video or audio recording devices, GO Pro cameras, monopods, tripods, selfie sticks, tablet computers and cameras with telephoto or interchangeable lenses are NOT permitted inside Bridgestone Arena or on the Plazas.

Nashville Predators Games

Tablet computers are permitted.

Code of Conduct

Guests may not interfere with the event and/or athletes and/or performers in any manner.
Guests shall refrain from using abusive or threatening language or obscene gestures and/or language.
Guests may not engage in fighting, taunting, assault, intentional and unwanted physical contact with another guest, making threatening gestures, throwing objects or other behavior deemed potentially detrimental to the experience of other guests; those who engage in any of these actions will immediately be ejected from the event.
Guests are encouraged to report inappropriate behavior to Arena staff.
Guests who consume alcohol must do so in a legal and responsible manner.
Guests shall comply with requests from Arena staff regarding operational and emergency procedures.
Guests may not engage in unauthorized commercial activity on property.
Violation of these Rules and Regulations may result in ejection without a ticket refund.
Guests must be courteous to other guests when entering and leaving the Arena.
Guests shall refrain from placing cups or other items on walls or ledges.
Guests shall refrain from sitting or standing on seat backs or stepping over and/or on seats.

Guests who fail to abide by Arena policies and/or state and federal law are subject to ejection from the Arena.

Disabled Patron Services

Accessible Entrances
Accessible Entrances are located at the 5th Avenue Broadway Entrance, the Demonbreun Entrance, and at all five (5) entry points in the 6th Avenue Garage.

Accessible Restrooms
Accessible Restrooms are located throughout Bridgestone Arena. Restrooms are accessible in accordance with the Americans with Disabilities Act. There are also Accessible Family Restrooms located throughout the Arena.

Accessible Seating
Accessible seating is located throughout the facility in accordance with the Americans with Disabilities Act.

Animals
Animals are not permitted in Bridgestone Arena or Bridgestone Arena Plazas. Exceptions include service animals compliant with the Americans with Disabilities Act. 

Parking
Disabled Parking is available in the 6th Avenue Garage. The spaces are limited and available on a first-come, first-served basis.

Wheelchairs
Wheelchairs are available upon request at the AT&T Fan Information Center located near Section 103. A Photo ID is required as collateral for borrowing a wheelchair. The ID will be exchanged back for the wheelchair when returned.

For additional information please call (615) 770-2000. 

Disorderly Conduct

Guests who fail to abide by Arena policies, state and federal law are subject to ejection from the facility. Guests in violation of Arena policy will be asked to correct their behavior, if they fail to do so in a timely fashion ejection will occur.
 

Ejections

Disruptive and problem Guests should be reported to an usher or event staff personnel immediately. Ejected Guests must vacate Bridgestone Arena property.

Firearms / Weapons

Guests are prohibited from bringing weapons into Bridgestone Arena and Bridgestone Arena Plazas.

Giveaways / Promotions

Procedures for giveaways are collectively established by Bridgestone Arena and facility lessees.

Guest Dress Code

Guests entering the Arena must be properly attired, which includes shoes. Proper clothing items must be worn at all times in the Arena. Guests displaying obscene, indecent and/or inappropriate clothing are subject to management discretion and may be prohibited from entering or remaining at the Arena.
 

Guests found in possession of contraband items will be subject to ejection from the Arena and the contraband items may be confiscated.

Guest Services

Elevators: public elevators are located at the southwest and east sides of the Arena. The southwest elevator is located next to the 6th Avenue parking garage entrance and is accessible to main, suite, club and upper level concourses. The east elevator accesses all levels except the upper concourse.


Guest Drop-Off Point: eastbound curb lane of Broadway between 6th & 5thAves.


Guest Survey: Guests attending Arena events may be asked to complete a voluntary guest survey. The survey is utilized by the Arena to ensure the best possible guest experience.


Mother’s Lounge: The Arena has a room dedicated to mothers, equipped with changing tables and nursing chairs located on the Club Level near section 213.


If applicable, lines for general admission seating start at 6AM on the day of event.
Camping and staying overnight on Arena property is prohibited.

Intoxicated Guests

Guests who are visibly intoxicated or display obvious signs of intoxication may not admitted into the Arena. If you observe or encounter a visibly intoxicated guest or a guest displaying obvious signs of intoxication at the Arena, please contact an Arena security representative and/or a uniformed officer. Visibly and obviously intoxicated guests are subject to ejection from the event.

Laptops & Tablets

Bridgestone Arena Events

Laptops, any type of personal computers, and tablets (i.e. iPads, TouchPads, etc.) will not be permitted inside Bridgestone Arena 

Nashville Predators Games

Laptops are not permitted. Tablets are permitted. 

Lost and Found

Items found before, during, or after an event should be turned into the AT&T Fan Information Center. Items will then be turned into security, logged in and kept in the security office. Please fill out the form by clicking here if you are missing an item. Items will be held for 14 days then discarded.

Lost Guests

Lost guests/children should be directed to our AT&T Fan Information Center adjacent to Section 103.

Mother's Room

The Mother's Room is located on the Club Level, closest to Section 213 and is unlocked for every event and game held at Bridgestone Arena and features rocking chairs and changing tables.

Paging

The paging of guests in the Arena is not permitted.

Panhandling / Soliciting

Panhandling is not allowed on or around Arena property. If you observe anyone panhandling in the Arena, please contact Arena security.


Soliciting on Arena property is strictly prohibited. This includes distribution of flyers, pamphlets, leaflets, brochures, gathering of signatures, picketing and merchandise sales without the express written consent from Arena is strictly prohibited. Individuals distributing materials of any kind or soliciting will be ejected from the Arena and/or Arena property.

Prohibited Items

Guests are not permitted to bring the following items to the Arena:

Animals, with the exceptions of service animals
Backpacks
Bottles or cans
Chains
Coolers
Camp/folding chairs
Drones and any other type of UAV
Fireworks
Food and drink purchased outside (including alcohol)
Frisbees and/or beach balls
Gifts (for artists, athletes or event participants)
GoPros
Grills of any size
Heaters of any kind, including but not limited to propane and electric
Hoverboards, bicycles, skateboards, roller skates/shoes, wagons
Illegal drugs
Inflatables including balloons & beach balls
Laptops or tablets (unless by a credentialed member of the media)
Laser pointers
Luggage
Noise making devices including but not limited to air horns, sirens, whistles, cowbells, megaphones and any other noise/voice amplification device
Poles or sticks of any kind such as flagpoles, broomsticks, selfie sticks
Tents, tarps, sleeping bags
Two-way radios
Guests may not carry weapons, firearms, knives, stun guns, pepper spray, mace and/or dangerous devices of any type. No firearms carried by guests are permitted at the Arena with the exception of qualified law enforcement officers who are present at the Arena in a non-working function and have notified the Arena’s Director of Security and Metro Police ahead of the event to be properly verified.  Without such verification and approval, such off-duty and qualified law enforcement officers will not be permitted to bring such firearm(s) in the Arena.
Any item deemed to be inappropriate or hazardous by Arena security

Projectiles

The throwing of any object inside the Arena by guests is prohibited.

Re-Entry

Bridgestone Arena has a no re-entry policy.

Seating Areas

All guests are required to have a ticket to enter the Arena and must sit in their assigned ticket location. Failure to produce a ticket (either via paper ticket or mobile ticketing) will result in ejection from the Arena.

Aisleways are to remain clear at all times
Please be aware of our puck-in-play policy which requires guests to refrain from accessing their seats during hockey games until the puck is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.
Prolonged standing when surrounding guests are not standing is not permitted.

Services for Guests with Disabilities

Accessible entrances are located at the 5th Avenue Broadway Entrance, Demonbreun entrance, and at all five (5) entry points in the 6th Avenue Garage.
Animals are not permitted in the Arena. Exceptions include service animals to aid guests with disabilities.
Accessible Restrooms are located throughout the Arena. Restrooms are accessible in accordance with the Americans with Disabilities Act. There are also accessible family restrooms located throughout the Arena.

Accessible seating is available in accordance with the Americans with Disabilities Act.

Accessible seating is available on a first- come, first-served basis.
Assisted listening devices are available upon request from the AT&T Fan Information Center. A valid government-issued photo ID is required as collateral for using an assisted listening device.
Disabled parking is available in the 6th Avenue Garage. The spaces are limited and available on a first-come, first-served basis.
Sign interpreters are available upon request. Interpreters must be requested in advance, two (2) weeks prior to the event. To request a sign interpreter, please call (615) 770-2000.
Wheelchairs are available upon request at the AT&T Fan Information Center. A valid government-issued photo ID is required as collateral for borrowing a wheelchair.

Assisted Listening Devices Interpreting Image.png
Assisted Listening Devices are available upon request from the AT&T Fan Information Center located near Section 103. A Photo ID is required as collateral for using the assisted listening device. The ID will be exchanged back for the device when returned.

Sign Interpreters
Sign Interpreters are available upon request. Interpreters must be requested in advance, two (2) weeks prior to the event. To request a sign interpreter, please call (615) 770-2000.

Severe Weather

Bridgestone Arena is a storm ready certified arena. Arena officials work directly with the National Weather Service and the Metro Office of Emergency Management to monitor and adapt to ever changing weather conditions. In the event of a severe weather situation, guests are directed to follow the guidance of Arena personnel to ensure everyone’s safety.

Screening

The Arena is committed to the safety of its guests. Walk through metal detectors are in place at all entrances. All individuals entering the Arena will be screened and all personal items and bags will be subjected to a security search. All individuals entering the Arena must have a valid ticket or credential. Guests must comply with all screening policies and procedures, which may vary by event.

Smoking & Vaping Policy

The Arena is a smoke free facility. Smoking, including e-cigarettes, is not allowed inside of the Arena by any guest or employee. Guests wishing to smoke may do so in one of the Arena’s designated smoking areas. Smoking areas vary by event. They may include the upper concourse level parking lot, accessible by using the elevator located at the southwest corner of Bridgestone Arena near section 109, and outside the main doors in the designated smoking area once the event has started, weather permitting.

Strollers

Guests are encouraged to leave their strollers in their vehicles prior to arrival at the Arena; however, strollers may be checked into our AT&T Fan Information Center upon arrival. Strollers are not permitted to enter the seating area of the Arena or block any aisleways.

Ticket Scalping

Selling of tickets on Bridgestone Arena property is strictly prohibited and violators will be prosecuted.

Ticket Resales

Re-selling of tickets on Arena property is strictly prohibited and violators must vacate Arena property and may be prosecuted.