A to Z Guide

The Bridgestone Arena A-to-Z Guide provides a comprehensive list of answers to frequently asked questions from accessibility to Will Call.

Animals

Animals are not allowed in Bridgestone Arena; however, an exception is made for leashed, harnessed and housebroken service animals. Please be advised Bridgestone Arena reserves the right to exclude service animals which act in “out of control” manners. If the service animal does not fit under your seat you will need to purchase a ticket for the animal.

If a patron plans on bringing a service animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

Announcements

To place a greeting on the scoreboard during a Nashville Predators game, please submit a request. Note: We do not accept marriage proposal messages. 

Assisted Listening Devices

Assisted Listening Devices are available at the AT&T Fan Information Center located near Section 103. A photo ID is required as collateral for using the assisted listening device. The ID will be exchanged back for the device when returned.

Sign Interpreters are available upon request. Interpreters must be requested two weeks prior to the event by calling 615-770-2000, selecting Box Office from the menu.

ATM Locations

Fifth Third Bank ATMs are located at Sections 102 (near main escalators on the outside wall), 118 and 304. 

Baby Changing Facilities

Baby changing tables are located in all public restrooms. Family bathrooms are located outside sections 103, 109, 118 and 312. The Mother’s Lounge is located on the Club Level near Section 213 and features rocking chairs and changing tables. It is unlocked for every show and game held at Bridgestone Arena.

Adults requiring special assistance should visit Vanderbilt Health First Aid Station at Section 111.

Bags

 

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APPROVED BAGS: Medical bags, parenting bags and CLEAR 12" x 12" bags will be permitted following X-Ray screening. Backpacks of any kind are NOT permitted.

Guests attending events with approved bags will experience delayed entry times, for expedited entry please leave bags at home.

Banners, Signs and Flags

Banners and flags are prohibited from being hung or fastened in the Arena. Hand-held signs no larger than 2’x3’ are permitted but must meet the following criteria:

  • Signs cannot be obscene or profane in nature or content.
  • Signs cannot obstruct the view of guests.
  • Signs cannot be attached to sticks or poles.
  • No items may be affixed to signs.
  • The Arena has the right to revoke this signage policy without prior notification at the request of individual events.
  • For a show’s policy on handheld signs please message @BrdgstoneArena on Twitter. 

Box Office

Bridgestone Arena Box Office hours, payment methods and ticket policy is available by visiting the Box Office page

Bridgestone Arena COVID Protocol

Effective Oct. 2, all guests aged 12 and older will be required to show proof of full COVID-19 vaccination or a negative COVID-19 PCR or antigen test administered by a healthcare professional within 72 hours prior to the event that includes their name and the date of the test to attend all Nashville Predators games and events held at the venue.

PLEASE NOTE: If you are attending the Harry Styles show(s) on Sept. 29 and/or Oct. 1, your negative COVID test must be administered within 48 hours of the show. 

The full policy and FAQs can be found here.

Camera Policy

The permitted use of cameras varies by event. Small digital cameras may be permitted for certain events. Cameras with professional lenses, flash attachments, GoPros, camcorders, selfie sticks, iPads or other tablets, drones, tripods, bipods and monopods are prohibited at all times. Use of recording devices and video cameras, both audio and visual, are not permitted within the Arena. For a show’s policy please call 615-770-2000.

Charging Stations

Charging stations for cell phones and tablets are located at Sections 103 (AT&T Fan Information Center), 309 and 312.

Children Tickets

​For all Nashville Predators games, concerts and all family shows except Sesame Street Live:

All children, who have not reached their second birthday, do not need a ticket, but they must sit on the lap of the ticket holder. All children 2 years and older require a ticket to enter. 

Sesame Street Live:

All children, who have not reached their first birthday, do not need a ticket, but they must sit on the lap of the ticket holder. All children 1 year and older require a ticket to enter.

CLEAR Health Pass

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Bridgestone Arena is committed to providing a safer experience.

As part of the entry requirements for Bridgestone Arena, all ticket holders must provide proof of vaccination or a negative COVID-19 test (within 72 hours) in order to enter.

  • Bridgestone Arena has partnered with CLEAR Health Pass to provide easy proof of COVID-related health insights. Complete your Health Pass ahead of time for faster entry! To get started, download the CLEAR app and enroll for free by clicking here.

For full instructions on how to complete your Health Pass see below:

1) Download the CLEAR app and tap the white Health Pass tile

2) Select ‘Sports’ and Bridgestone Arena

3) Easily enroll or verify your identity with a quick selfie

4) Follow the prompts to verify your proof of vaccination or negative COVID-19 test

5) Before you arrive, reopen the Health Pass tile and produce your pass. Green is good to go! Be ready to show security for faster entry.

Click here for more instructions.

  • Trust and transparency are CLEAR’s top priority, and with Health Pass, users are always in control of their health information. Personal information is only used to deliver a frictionless and secure experience with CLEAR and Bridgestone Arena. You can read more details about this in CLEAR’s Privacy Policy here.
    • If you have any questions about enrolling in CLEAR, please reach out to memberservices@clearme.com or tap “Get In Touch” in the app for assistance.

Concessions

An interactive map of every concession stand and restaurant is available within the NHL/Predators App. Open the app, click on the Predators page and scroll down to the Bridgestone Arena button. From there, you'll be able to search for food and beverage options by type and location using the Maps & Amenities button.

Learn more about the free app and download it on iOS/Apple or Android/Google Play.

Dress Code

Guests entering the Arena must be properly attired, which includes shoes. Proper clothing items must be worn at all times in the Arena. Guests displaying obscene, indecent and/or inappropriate clothing are subject to management discretion and may be prohibited from entering or remaining at the Arena.

Elevators

Elevators servicing all concourse levels are available at Sections 110/Past 215/Dierks Bentley Whiskey Row Smashville/315. An elevator servicing most levels, including the Predators Team Store, is located at Section 117/218. An elevator servicing Lexus Lounge is located in the middle of the Lower Bowl concourse at Section 103, outside of the AT&T Fan Information Center.

Additionally, escalators servicing most levels are available just inside the Nissan Main Entrance near Section 102.

Face Mask Policy

Masks are recommended for vaccinated and unvaccinated guests.

 

The Centers for Disease Control and Prevention (CDC) recommends that everyone, including fully vaccinated people, wear masks in public indoor settings in areas with high or substantial COVID-19 transmission rates. Davidson County, the City of Nashville and many surrounding counties are included in the recommendation because of our current COVID 19 transmission rates.

 

We are disheartened and very concerned about these fast-rising transmission rates, and to that end, we are updating our face covering policy to recommending that all event attendees for our upcoming events wear masks inside Bridgestone Arena, except when those guests are actively eating or drinking.

 

We will continue to monitor available data and recommendations from our government agency partners at the local, state and federal levels and make any necessary changes as new data and recommendations become available to us. Additional guidance can be found on the CDC’s COVID-19 Website.

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First Aid

Vanderbilt first aid centers are located on the main and upper concourse near Section 111 and near Section 311. Trained medical personnel are on site for every ticketed Arena event and are available to those needing assistance.

Guest Relations

AT&T Fan Information Center is located at Sections 103 and 331. 

Need In-Game Assistance?

Text your location and issue to 615-502-4848

Let us know how to help you: Are you sitting next to an unruly fan? Is there an issue with your seat? Service issue? Text us your location and a description of the issue you are experiencing and a Bridgestone Arena staff member will be by to assist you shortly.

  • Elevators: public elevators are located at the southwest and east sides of the Arena. The southwest elevator is located next to the 6th Avenue parking garage entrance and is accessible to main, suite, club and upper level concourses. The east elevator accesses all levels except the upper concourse.
  • Guest Drop-Off Point: eastbound curb lane of Broadway between 6th & 5thAves.
  • Guest Survey: Guests attending Arena events may be asked to complete a voluntary guest survey. The survey is utilized by the Arena to ensure the best possible guest experience.
  • Mother’s Lounge: The Arena has a room dedicated to mothers, equipped with changing tables and nursing chairs located on the Club Level near Section 213.
  • If applicable, lines for general admission seating start at 8AM on the day of event at the SoBro Entrance Plaza. 
  • Camping and staying overnight on Arena property is prohibited. 

Health and Safety

Guests agree to follow the Arena’s health and safety policies, as well as all applicable Centers for Disease Control and Prevention guidance, local, state and federal orders, regulations and ordinances pertaining to health and safety at all times while at the Arena. The Arena’s health and safety policies will be posted throughout the Arena and on the Bridgestone Arena website.

Intoxicated Guests

Guests who are visibly intoxicated or display obvious signs of intoxication may not admitted into the Arena. If you observe or encounter a visibly intoxicated guest or a guest displaying obvious signs of intoxication at the Arena, please contact an Arena security representative and/or a uniformed officer. Visibly and obviously intoxicated guests are subject to ejection from the event. 

Need In-Game Assistance?

Text your location and issue to 615-502-4848

Let us know how to help you: Are you sitting next to an unruly fan? Is there an issue with your seat? Service issue? Text us your location and a description of the issue you are experiencing and a Bridgestone Arena staff member will be by to assist you shortly.

Lost & Found

Did you lose something during a visit to Bridgestone Arena? You can report lost items by filling out the form.

Items found before, during, or after an event should be turned into the AT&T Fan Information Center. Items will then be turned into security, logged in and kept for 14 calendar days. Item(s) may be donated to charity or disposed of at the discretion of Arena management if not claimed after such period. The Arena is not responsible for any lost or damaged items.

Lost or Stolen Tickets

Proof of purchase will be required to receive a lost ticket voucher.

Map

An interactive map of every concession stand and restaurant is available within the NHL/Predators App. Open the app, click on the Predators page and scroll down to the Bridgestone Arena button. From there, you'll be able to search for food and beverage options by type and location using the Maps & Amenities button.

Learn more about the free app and download it on iOS/Apple or Android/Google Play

Meeting Rooms

For event booking, meeting space and Lexus Lounge inquires please submit the booking request form.

Mother's Lounge

The Mother’s Lounge is located on the Club Level near Section 213 and features rocking chairs and changing tables. It is unlocked for every show and game held at Bridgestone Arena.

Parking at Bridgestone Arena

Get directions, see where to park and purchase parking in advance for all Bridgestone Arena events and Nashville Predators games.

Parking Info

Premium Seating

From the exclusive access of Lexus Lounge or luxury suite to the upscale dining of 501 Club, the premium seating areas at Bridgestone Arena are the premier way to attend a show. Premium seating areas are available for lease or nightly rental options for concerts, events and Nashville Predators hockey games.

Bridgestone Arena Premium Seating Brochure

Pete & Terry's Tavern

Pete & Terry's Tavern, formerly Tavern '96, is located just outside the Nissan SoBro Entrance at Bridgestone Arena and is a great spot for craft beer, delicious food and sports programming. Visit the Predators website for hours of operation, full menu and parking information.

Predators Team Store

The best way to show your Preds Pride is by visiting the Nashville Predators Team Store at Bridgestone Arena located on 5th Avenue. The store offers a wide-selection of Preds memorabilia, jerseys, t-shirts, and exclusive items.

The Team Store is open during games and Monday through Saturday 10 a.m. to 6 p.m. (CT). For more information, call the pro shop at (615) 770-2402, visit NashvilleLockerRoom.com or ask questions on Twitter @NSHLockerRoom.

Prohibited Items

Guests are not permitted to bring the following items to the Arena:

  • Animals, with the exceptions of service animals
  • Backpacks
  • Bottles or cans
  • Coolers
  • Camp/folding chairs
  • Drones and any other type of UAV
  • Fireworks
  • Food and drink purchased outside (including alcohol)
  • Frisbees and/or beach balls
  • Gifts (for artists, athletes or event participants)
  • GoPros or another camcorder
  • Grills of any size
  • Heaters of any kind, including but not limited to propane and electric
  • Hoverboards, bicycles, skateboards, roller skates/shoes, wagons
  • Illegal drugs
  • Inflatables including balloons & beach balls
  • Laptops or tablets (unless by a credentialed member of the media)
  • Laser pointers
  • Luggage
  • Poles or sticks of any kind such as flagpoles, broomsticks, selfie sticks
  • Tents, tarps, sleeping bags 
  • Two-way radios
  • Noise making devices including, but not limited to: air horns, sirens, whistles, cowbells, megaphones and any other noise/voice amplification device detract from the overall guest experience and interfere with event programming, advertising, and safety announcements. As such, all noise making and amplification devices are prohibited. 
  • Guests may not carry weapons, firearms, knives, stun guns, pepper spray, mace and/or dangerous devices of any type. No firearms carried by guests are permitted at the Arena with the exception of qualified law enforcement officers who are present at the Arena in a non-working function and have notified the Arena’s Director of Security and Metro Police ahead of the event to be properly verified.  Without such verification and approval, such off-duty and qualified law enforcement officers will not be permitted to bring such firearm(s) in the Arena.
  • Any item deemed to be inappropriate or hazardous by Arena security

Guests found in possession of contraband items will be subject to ejection from the Arena and the contraband items may be confiscated.

Re-Entry

The Arena has a no re-entry policy.

Strollers

Stroller use is permitted inside Bridgestone Arena, but is restricted to concourse areas. Strollers can be checked in and stored at AT&T Fan Information Center at Section 103.

Smoking Policy

The Arena is a smoke-free facility. Smoking, (including but not limited to e-cigarettes and vaping devices) is not allowed on the Arena property.

Sharps Containers

Sharps containers are located inside Family Restrooms at Sections 104, 110, 111, 117, 312 and 322.

Water Fountains

For your convenience, water fountains are located on all concourse levels throughout the arena. Empty, clear plastic water bottles up to 32 oz. are permitted into Bridgestone Arena.

Wheelchairs

Wheelchairs are available upon request at AT&T Fan Information Center located near Section 103. A photo ID is required as collateral for borrowing a wheelchair. The ID will be exchanged back for the wheelchair when returned.

Wi-Fi

“SmashvilleFreeWifi” is a free Wi-Fi network for fans to use during their visits to Bridgestone Arena. 

Connect to the SmashvilleFreeWifi network by searching for the "SmashvilleFreeWifi" SSID in your settings. After connecting to the network, complete the authentication process by submitting your name and email address (if required).

Will Call at the Box Office

Will Call is located just inside the Nissan Main Entrance at Bridgestone Arena (as you enter, on the left side of the box office) near the corner of 5th Avenue and Broadway. Tickets ordered through Ticketmaster, which are held for will call in your name, may be picked up on the day of the event by presenting your photo ID and credit card used to purchase. We will not release will call tickets to any other party than the purchaser unless they have added an alternate pick up name on the tickets.

If you wish to leave tickets at our box office for another party to claim, there is a $5 charge per envelope assessed at the window when you leave them. This fee is waived for Predators Season-Ticket Citizens and Bridgestone Arena suite holders.

Umbrellas

Small and compact umbrellas are permitted inside Bridgestone Arena.