Accessibility

Bridgestone Arena is committed to compliance with the Americans with Disabilities Act (ADA) and will ensure that it offers compliant access to guests with protected disabilities. 
Included below is basic information regarding accessibility at Bridgestone Arena. If a guest requires accommodations in addition to or other than the accommodations described below while at Bridgestone Arena or has additional questions, please either email [email protected] or call 615-770-2385.

Accessible Entrances

Accessible entrances are located at the Nissan Main Entrance at 5th Avenue and Broadway, Nissan SoBro Entrance at 5th Avenue and Demonbreun, and at all five (5) entry points in the 6th Avenue Parking Garage.

Accessible Parking

Accessible parking is available in the 6th Avenue Garage. Only guests who display a disability placard or a disability license plate will be permitted to park in Accessible parking stalls. Bridgestone Arena honors current disability plates and placards issued by all 50 States, the District of Columbia, and all Canadian Provinces. Guests should display his or her placard upon entry through parking booths and as the vehicle travels to and remains parked in an accessible stall. The spaces are limited and available on a first-come, first-served basis.

Accessible Restrooms

Accessible restrooms are located throughout the Arena. Restrooms are accessible in accordance with the Americans with Disabilities Act. There are also accessible family restrooms located throughout the Arena.

Face Coverings

Bridgestone Arenas face mask policy can be found here (https://www.bridgestonearena.com/plan-your-visit/smashville-safe). Any guest that is unable to comply with Bridgestone Arena’s face mask policy due to a medical condition will be required to wear a face shield at all times while on Bridgestone Arena property except if necessary, when actively eating or drinking in your designated seating location. Any guest that is unable to comply with Bridgestone Arena’s face mask policy due to a medical condition must provide at least twenty-four (24) hours advance notice to the Arena via the method outlined below.

  •  Any guest that wishes to seek a medical exemption to the face mask policy must contact the Arena by emailing [email protected]  with a subject line “Face Covering Medical Exemption Request”. 
  • Please include the guest’s name, the game/event the person will be attending, and seat location in the email. A designated representative will respond after receipt of such inquiry with further instructions. 

Any guest requiring an accommodation to the face mask policy that fails to notify the Arena via the method outlined above and attempts to enter the Arena without a face covering will be denied entry to the Arena.

Listening Devices

Courtesy Assisted Listening Devices are available for check out at the AT&T Fan Information Center located near Section 103. A photo ID is required as collateral for using the assisted listening device. The ID will be exchanged back for the device when returned.

Luxury Suites and Premium Spaces

Guests who require wheelchair-accessible seating or accessible services while in a luxury suite or premium space are encouraged to contact their premium services contact with as much advance notice as possible.

Sign Language Interpreters

Sign Interpreters are available upon request to those who require such services. Guests who require such services are required to give Bridgestone Arena as much advance notice as possible, but at least two weeks prior to the event by calling 615-770-2000, selecting Box Office from the menu. Required seating accommodations for the guest and the interpreter are provided on a first-come, first-served basis, subject to availability, and are not guaranteed.

Sensory Rooms & Bags

Bridgestone Arena is certified sensory inclusive and has partnered with KultureCity to provide sensory bags or a dedicated sensory room for guests attending events. Please visit AT&T Fan Information Center to check out a bag. Sensory bags include noise-canceling headphones, fidget tools, verbal cue cards and weighted lap pads. They are available to all guests at the arena, who may feel overwhelmed by the environment.

For more information on KultureCity, click here.

Service Animals

Pets are not permitted at Bridgestone Arena. Guests with a disability who are assisted by a service dog may bring the service dog as permitted by the ADA. Guests who require assistance from his or her service dog while at Bridgestone Arena are encouraged to contact [email protected] in advance to confirm seating locations or seat relocations.

Website Accessibility

In connection with its ongoing efforts to provide the best fan experience for all guests, Bridgestone Arena is committed to improving the accessibility and usability of its website, www.bridgestonearena.com. Bridgestone Arena has implemented the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.

For assistance accessing any online information or functionality that is currently inaccessible, or for inquiries, please contact [email protected] or 615-770-2385.

Wheelchair Accessible and Companion Seating

Bridgestone Arena provides wheelchair-accessible and companion seating on each level of the arena, including the floor when the event offers floor seats. Guests who require wheelchair -accessible and companion seating are encouraged to purchase wheelchair-accessible tickets as soon as possible. Bridgestone Arena reserves the right to take appropriate legal action against guests who fraudulently obtain wheelchair and companion seats. Requests by guests with a disability who have tickets to non-wheelchair-accessible seats to relocate to wheelchair-accessible seating locations will be filled on a first-come, first-served basis and subject to availability. Event-day relocations to wheelchair-accessible seats are not guaranteed.

Please call the Bridgestone Arena box office at 615-770-2000 to request relocation or if you have specific questions regarding wheelchair-accessible and companion seating.

Wheelchair and Mobility Devices

Guests in need of a manual wheelchair while at Bridgestone Arena may go to a AT&T Fan Information Center to checkout a courtesy wheelchair for the duration of the event on a first-come, first-served basis and subject to availability. Guests who desire to use the courtesy wheelchairs are encouraged to contact us prior to the event. A valid government-issued photo ID is required as collateral for borrowing a wheelchair.

If you have specific questions or seek advance arrangements for mobility devices, please either email [email protected] or call 615-770-2385.