Bridgestone Arena meets all public facility structural and service requirements as set by the Americans with Disabilities Act.

Masks On, Keep Smashville Strong

While on Bridgestone Arena property, guests over the age of 2 are required to wear a cloth face covering or mask (that covers both the nose and mouth) at all times, including, but not limited to, when guests are inside the building or on the plaza. Gaiters, bandanas and coverings with exhalation valves or vents are prohibited, and the use of a face shield does not eliminate the requirement to wear a face covering underneath. A face covering or mask may be lowered when actively eating or drinking at a guest’s designated seating location.

Any guest unable to wear a face covering due to a medical condition must provide at least twenty-four (24) hours advance notice to the Arena via the method outlined below.

  • Any guest that wishes to seek a medical exemption must contact the Arena by emailing [email protected]  with a subject line “Face Covering Medical Exemption Request”.
  • Please include the guest’s name, the game/event the person will be attending, and seat location in the email. A designated representative will respond after receipt of such inquiry with further instructions.

Any guest requiring an accommodation that fails to notify the Arena via the method outlined above and attempts to enter the Arena without a face covering will be denied entry to the Arena.
Any guest that is unable to wear a face covering due to a medical condition will be required to wear a face shield at all times while on Bridgestone Arena property except if necessary when actively eating or drinking in your designated seating location.

Accessible Entrances

Accessible entrances are located at the Nissan Main Entrance, the Nissan SoBro Entrance and at all five entry points in the 6th Avenue Garage. Handicap parking spots are available for purchase within the 6th Avenue Garage. 

Listening Devices

Assisted Listening Devices are available at the AT&T Fan Information Center located near Section 103. A photo ID is required as collateral for using the assisted listening device. The ID will be exchanged back for the device when returned.

Sign Interpreters

Sign Interpreters are available upon request. Interpreters must be requested two weeks prior to the event by calling 615-770-2000, selecting Box Office from the menu.

Sensory Rooms & Bags

Bridgestone Arena is certified sensory inclusive and has partnered with KultureCity to provide sensory bags or a dedicated sensory room for guests attending events. Please visit AT&T Fan Information Center to check out a bag. Sensory bags include noise-canceling headphones, fidget tools, verbal cue cards and weighted lap pads. They are available to all guests at the arena, who may feel overwhelmed by the environment. 

Web Accessibility

In connection with its ongoing efforts to provide the best fan experience for all patrons, Bridgestone Arena is committed to improving the accessibility and usability of its website, Bridgestone Arena has implemented the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.