Bridgestone Arena is committed to compliance with the Americans with Disabilities Act (ADA) and will ensure that it offers compliant access to guests with protected disabilities.
Included below is basic information regarding accessibility at Bridgestone Arena. If a guest requires accommodations in addition to or other than the accommodations described below while at Bridgestone Arena or has additional questions, please either email firstname.lastname@example.org or call 615-770-2024.
Accessible entrances are located at the Nissan Main Entrance at 5th Avenue and Broadway, Nissan SoBro Entrance at 5th Avenue and Demonbreun, and at all five (5) entry points in the 6th Avenue Parking Garage.
Accessible parking is available in the 6th Avenue Garage. Only guests who display a disability placard or a disability license plate will be permitted to park in Accessible parking stalls. Bridgestone Arena honors current disability plates and placards issued by all 50 States, the District of Columbia, and all Canadian Provinces. Guests should display his or her placard upon entry through parking booths and as the vehicle travels to and remains parked in an accessible stall. The spaces are limited and available on a first-come, first-served basis.
Accessible restrooms are located throughout the Arena. Restrooms are accessible in accordance with the Americans with Disabilities Act. There are also accessible family restrooms located throughout the Arena.
We support the wearing of masks for any guest who chooses to do so.
We will continue to monitor available data and recommendations from our government agency partners at the local, state and federal levels and make any necessary changes as new data and recommendations become available to us. Additional guidance can be found on the CDC’s COVID-19 Website.
Courtesy Assisted Listening Devices are available for check out at the Guest Services Center built by Cabinets To Go (near section 103). A photo ID is required as collateral for using the assisted listening device. The ID will be exchanged back for the device when returned.
LUXURY SUITES AND PREMIUM SPACES
Guests who require wheelchair-accessible seating or accessible services while in a luxury suite or premium space are encouraged to contact their premium services contact with as much advance notice as possible.
SIGN LANGUAGE INTERPRETERS
Sign Interpreters are available upon request to those who require such services. Guests who require such services are required to give Bridgestone Arena as much advance notice as possible, but at least two weeks prior to the event by calling 615-770-2000, selecting Box Office from the menu or by emailing email@example.com. Required seating accommodations for the guest and the interpreter are provided on a first-come, first-served basis, subject to availability, and are not guaranteed.
SENSORY ROOMS & BAGS
Bridgestone Arena is certified sensory inclusive and has partnered with KultureCity to provide sensory bags or a dedicated sensory room for guests attending events. Please visit Guest Services Center built by Cabinets To Go (near section 103) to check out a bag. Sensory bags include noise-canceling headphones, fidget tools, verbal cue cards and weighted lap pads. They are available to all guests at the arena, who may feel overwhelmed by the environment.
For more information on KultureCity, click here.
Pets are not permitted at Bridgestone Arena. Guests with a disability who are assisted by a service dog may bring the service dog as permitted by the ADA. Service animals must be under the control of their handler at all times. Therefore service animals must be on a leash or harness unless doing so would interfere with the service animal’s work. Guests who require assistance from his or her service dog while at Bridgestone Arena are encouraged to contact firstname.lastname@example.org in advance to confirm seating locations or seat relocations.
In connection with its ongoing efforts to provide the best fan experience for all guests, Bridgestone Arena is committed to improving the accessibility and usability of its website, www.bridgestonearena.com. Bridgestone Arena has implemented the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.
For assistance accessing any online information or functionality that is currently inaccessible, or for inquiries, please contact email@example.com or 615-770-2385.
WHEELCHAIR ACCESSIBLE AND COMPANION SEATING
Bridgestone Arena provides wheelchair-accessible and companion seating on each level of the arena, including the floor when the event offers floor seats. Guests who require wheelchair -accessible and companion seating are encouraged to purchase wheelchair-accessible tickets as soon as possible. Bridgestone Arena reserves the right to take appropriate legal action against guests who fraudulently obtain wheelchair and companion seats. Requests by guests with a disability who have tickets to non-wheelchair-accessible seats to relocate to wheelchair-accessible seating locations will be filled on a first-come, first-served basis and subject to availability. Event-day relocations to wheelchair-accessible seats are not guaranteed.
Please call the Bridgestone Arena box office at 615-770-2000 to request relocation or if you have specific questions regarding wheelchair-accessible and companion seating.
WHEELCHAIR AND MOBILITY DEVICES
Guests in need of a manual wheelchair while at Bridgestone Arena may go to the Guest Services Center built by Cabinets To Go (near section 103) to checkout a courtesy wheelchair for the duration of the event on a first-come, first-served basis and subject to availability. Guests who desire to use the courtesy wheelchairs are encouraged to contact us prior to the event. A valid government-issued photo ID is required as collateral for borrowing a wheelchair.
If you have specific questions or seek advance arrangements for mobility devices, please either email firstname.lastname@example.org or call 615-770-2385.